The Practice/Business Manager is Ms Wendy Loudon. She will help you with any administrative enquiries about your healthcare. She will also receive any comments or suggestions you wish to make.
We make every effort to give the best service possible to everyone who attends our practice. However we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible. Simply contact the practice manager, or in his absence the senior receptionist, as soon as possible and they will set the necessary procedure in motion. Further written information on the complaints procedure is available on request.